This is how we serve you in this exceptional situation | Frequently Asked Questions

We do our utmost to serve you in the best possible way. The quickly changing situation raises several questions. That is why we have compiled a list of frequently asked questions for your convenience.

What are the new dates of the rescheduled events?

  • The HIMSS & Health 2.0 European Conference 8.-9.9.2020 (virtual conference)
  • Helsinki Book Fair on the web 22.-25.10.2020
  • Spring Fair and Local & Organic Food 25.-28.3.2021
  • FinnBuild 13.-15.4.2021
  • Kongressimessut 14.-15.4.2021
  • Child Fair, Pet Fair, HupiCon and OutletExpo 7.-9.5.2021
  • Matka Nordic Travel Fair 19.-23.5.2021
  • Finnish Nursing Congress and Exhibition 27.-28.5.2021
  • Habitare 15.-19.9.2021
  • Cyber Security Nordic 6.-7.10.2021
  • I love me 22.-24.10.2021
  • Helsinki Book Fair 2021 28.-31.10.2021
  • Wine and Food 28.-31.10.2021
  • SijoittajaMessut 11.11.2021
  • Auto 19.-21.11.2021

You can find all upcoming events on: www.messukeskus.com

We recommend using the Koronavilkku contact tracing app

Please stay at home if you may have been exposed to coronavirus. You should only come to Messukeskus entirely without any symptoms.

I have purchased a ticket to one of the public fairs which has been rescheduled. What should I do?

You do not have to do anything. We will send you a new (updated) ticket later this year. Should you prefer a gift ticket which can be used in any of our public fairs this year or in 2021, please contact our customer service: asiakaspalvelu@messukeskus.com. To get your free gift ticket, please send us your name, email address and your ticket or the ticket number.

My gift ticket to this spring’s events was not used. What should I do?

You do not have to do anything. We will send you a new (updated) ticket and you can use it at any other public event arranged by Messukeskus during the autumn 2020 (Habitare thu-sun, I love me, Helsinki Book Fair, Wine and Food).Events: www.messukeskus.com/events 

I have purchased a ticket to the musical We Will Rock You. What should I do?

The musical We Will Rock You is rescheduled and going to be organised in the Helsinki Ice Hall. The new date is May 21 – June 12, 2021.  Answers to frequently asked questions regarding timetables and already purchased tickets have been compiled on the webpage of the musical: https://www.wewillrockyou.fi. Lippu.fi will also assist you with questions regarding tickets per phone, on chat and at www.lippu.fi

I have booked a stand at an exhibition that is now rescheduled. What should I do?

Bookings made by our business customers are automatically rescheduled to the new date. It is also possible to use the already paid booking fee for another of our events. Your contact person will help you with any questions you have. Spring Fair is rescheduled to next spring, and your contact person can brief you about alternatives regarding Spring Fair.

Can hotel bookings be made for the autumn, is Messukeskus’ hotel open?

Messukeskus’ hotel is open as usual. Hotel web pages: https://finland.holidayinn.com/hotels/holiday-inn-helsinki-expo

Where do I get assistance in matters concerning meetings, conferences and exhibitions?

Our customer service helps you per phone, email and chat. We are open weekdays between 9 AM and 2 PM.

Visitor services: asiakaspalvelu@messukeskus.com

eMessukeskus Helpdesk: yrityspalvelu@messukeskus.com

Business customer service: yrityspalvelu@messukeskus.com

Conference facility bookings: sales@messukeskus.com

We want to thank our clients for cooperation during this exceptional situation which affects us all. We hope to meet you all soon again!