Frequently asked questions
Tickets and admission
Messukeskus is open to visitors on event days. The doors are usually opened 30 minutes before the event. You can find the opening hours of the events on the event-specific info pages
Pensioners with an ID card are entitled to a discount.
At the events organized by Messukeskus, children aged 7-17 have their own discounted ticket. Depending on the event, children under the age of 7 get in for free or with a children’s ticket. Event-specific age limits and ticket prices can be found on each event’s website.
If the organizer of the event is other than Messukeskus, you can get information about tickets from the organizer of the event.
People under the age of 12 can only attend public events organized by Messukeskus accompanied by a person over the age of 16. K-18 areas are off-limits to all under the age of 18.
The professional events organized by Messukeskus are aimed at industry professionals over the age of 16 or, depending on the event, also at industry students. Check event-specific information here.
If the organizer of the event is other than Messukeskus, you will receive information about age limits from the organizer of the event or on their event-specific website.
The season ticket entitles one person to enter all public fairs organized by Helsinki Fair Center itself in 2025 at these events:
Matka & Caravan 17-19 Jan*, MP Motorcycle Show 31 Jan – 2 Feb, Vene Båt 7-16 Feb, Helsinki Outdoor & Hunting Fair 7-9 Feb, Spring Fair, Local & organic food 27-30 March, Golf 28-30 March, Child Fair & Food Fair 11-13 April, Pet Exhibition 12-13 April, Habitare 10-14 Sept*, I love me 17-19 Oct, Book Fair & Wine and Food 23-26 Oct, Studia 25-26 Nov. Subject to changes.
*For Habitare and Matka, the card is only valid during the public hours of the event.
The season ticket can be bought online here
The tax-free culture and combined sports and culture benefits can now be used to pay entrance fees to sports and culture fairs. Such events at the programme of the Helsinki Expo and Convention Centre are Golf, Habitare and the Helsinki Book Fair. The benefit is available at the cashier’s desks at the entrances of Helsinki Expo and Convention Centre.
Tickets for public events organized by Messukeskus can be bought in the online store and during the event at the cash desks at the entrances. You can buy tickets in advance online for the cheapest price! A service fee of 3 euros per ticket is added to tickets purchased at the Messukeskus ticket office during the event. Available tickets and their prices can be found on the event-specific information pages.
It is possible for educational institutions, associations and companies to buy group tickets for a bill. The order can be placed no later than 2 weeks before the event by emailing asiakaspalvelu@messukeskus.com or you can buy tickets during the event at the box office with a payment commitment. An invoicing surcharge of €25 + VAT is added to the order.
Entry to the professional event requires registration as a visitor either in advance or at the entrance to the Messukeskus. More information on the event-specific information pages. Be prepared to prove your professionalism when asked, for example with a business card or diploma.
The entrance ticket must be printed either in advance or at the registration desk at the entrance service point and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.
If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.
In case of any issues, assistance is also available at the entrance service desk during the event’s opening hours.
Online ticket sales instructions and frequently asked questions
After payment, the tickets purchased from the online store will be sent to the e-mail provided with the order, each in its own separate .pdf file.
Online shopping tickets do not have the right of exchange or return.
In case of any issues, assistance is also available at the entrance service desk during the event’s opening hours.
A single ticket entitles you to a single visit to the event mentioned in the ticket. If the product name does not include a day, e.g. a Friday ticket, the ticket can be used for a single visit on any day of the event.
Adults: Individuals aged 18 and older who are not eligible for discounted special tickets.
Children: Children aged 7-17. Depending on the event, children under 7 may enter for free or a separate ticket may be available for purchase.
Special Ticket (for eligible discount groups): Students, unemployed individuals, retirees, crisis management veterans with a Crisis Management Veteran Card, conscripts, and civilian service personnel.
Group Ticket: The minimum group size is 10 people.
Family Ticket: Maximum of 2 adults and 3 children (aged 7-17). All family members must arrive together to the fair. The ticket will be checked and validated by the entrance supervisor.
Tickets that are valid for the entire event: They will be exchanged for a wristband at the registration desk on the first visit. With the wristband, you can enter by presenting it to the entrance usher.
If the event organizer is someone other than Messukeskus, you can obtain information about tickets from the event organizer.
There is no need to print the admission ticket for public events. The eTicket purchased from the online store or received from the exhibitor is read electronically at the entrance gates either from a paper printout or from a smartphone screen. Show the ticket’s QR code to the reader device at the gate, and the gate will open. Before you arrive, please make sure that you can open the ticket file on your phone. In case of problems, you can get help from the service desk at the entrance.
The admission ticket for professional events must be printed either in advance or at the registration desk at the entrance and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.
Messukeskus operates on a cashless basis, but accepts cash payment at the entrance cash desks. It is not possible to pay with cash at the exhibition office nor at the cloakrooms. Visa, Visa Electron and MasterCard are accepted for payments. Payment options vary in our restaurants and exhibitors’ stands.
Payment methods for online ticketing are online bank payments, card payments (Visa, Visa Electron, MasterCard and Business Eurocard) and MobilePay.
It is possible for educational institutions, associations and companies to buy group tickets for a bill. The order can be placed no later than 2 weeks before the event by emailing asiakaspalvelu@messukeskus.com or you can buy tickets during the event at the box office with a payment commitment. An invoicing supplement of €25 + VAT is added to the order.
Students can buy their tickets in the online store or at the cash desks at the entrances. Ticket prices can be found on the events’ own websites.
The student card or student certificate of the educational institution must be presented at the entrance. The age range for a children’s ticket is 7-17 years.
If it is a professional event, students must register as visitors either in advance or at the entrance. More information on the events’ own websites.
If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.
If you want to leave the fair and come back on the same day, ask the entrance staff for a stamp on your hand before leaving.
At professional events, you don’t need a stamp in your hand as the professional’s badge is valid throughout the event and you can freely enter and exit.
If the organizer of the event is someone other than Messukeskus, you can get information about the practices from the organizer of the event.
Entry to professional events requires registration as a visitor either in advance or at the entrance to Messukeskus. Find more information on the events’ own websites. Be prepared to prove that you are a professional in the field in question.
The entrance ticket must be printed either in advance or upon entry and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.
Group tickets can be bought from our ticket shop in advance, or at the entrances during the opening hours of events. The members of the group don’t all need to arrive at the same time, if you have bought your tickets from the web shop. If you buy tickets at the entrance, the whole group should arrive together.
- A statement printed out from the Job market Finland’ eService website
- A statement of integration received by the person before he or she receives the actual statement of unemployment
- Proof of unemployment may also be a statement presented in an electronic format
- No discount is granted based on an appointment booking card of the TE Office or a TE Office customer card
If you have received a free ticket by email or text message, you can show its QR code to the reader device at the entrance gate from your smartphone or a paper printout.
If you received a paper-free ticket, show its QR code to the reader device at the entrance gate.
The ticket entitles you to a single visit to the event mentioned in the ticket and cannot be exchanged for a ticket for another event or used as a means of payment for other products. If you got more than one ticket, let your companion in first or give them their own ticket before entering.
VIP Messukeskus card entitles two people to enter all public fairs organized by Messukeskus. The card can also be used to attend public fairs organized by Expomark. Currently, the VIP card is also accepted for the American Car Show and the Winner/Dog Fair, but not for other events not hosted by Messukeskus.
The card also entitles you to free cloakroom service. Parking is not included in the benefits of the card.
Accessibility
Messukeskus is accessible.
- Messukeskus is accessible.
- Our facilities have barrier-free entry and passage from one space to another, as well as barrier-free toilets.
- Accessibility information with maps can be found clearly on our website.
- Accessible parking is available near our premises.
- Our auditorium has wheelchair spaces and there is an induction loop in selected rooms.
- Our entire staff is committed to serving our customers with disabilities with compassion
The assistant of a disability card holder who has a ticket to the event can enter events organized by Messukeskus free of charge. If asked, be prepared to show the entrance staff a disability card or other proof of the need for an assistant.
The assisted person must have an admission ticket.
Service dogs are welcome at Messukeskus, as are service dogs in training.
If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.
We have wheelchairs at the entrances that can be borrowed free-of-charge. If you wish to reserve a wheelchair in advance, send a message to customer.service@messukeskus.com. Please list the following in the message: the date and time of arrival, the entrance and your contact details.
Devices
Events may be filmed and video recorded for personal or journalistic use, as long as it does not disturb other clients or the ongoing program. Please remember to respect the privacy of our guests. If you are photographing or recording identifiable people, you should ask their permission. In case of children, it is absolutely essential to ask permission from the parents and do it in writing. Messukeskus also has the right to prohibit photographing and filming. Recording of the entire program always requires the permission from the organizer.
Messukeskus organizes events and exhibitions where sound systems are widely used, both on stages and at exhibitors stands. If you are bringing your own camera and a microphone, please bring a wired microphone with you. Wireless microphones will interfere with the microphone frequencies that have been selected and organized between the stages and exhibitors of the event. If an exhibition visitor is spotted using a wireless microphone during the event, Messukeskus has the right to forbid using the microphone.
Restrictions
For allergy reasons, pets are not allowed at Messukeskus. However, service dogs are welcome.
You may not bring sharp instruments or other weapons, alcohol, narcotics, explosives or fireworks into the exhibition centre.
Children
The nursery room is open in the Upper Gallery corridor during public events. There is a public toilet for the youngest members of the family, a diaper changing room and a microwave oven. Children are the responsibility of their guardians, and must not be left unattended in the room.
Diaper changing spaces are available in almost every public toilet in Messukeskus.
Strollers can be borrowed free of charge from the entrances for the duration of the visit. They cannot be reserved in advance.
Arrival
Services
The hotel Holiday Inn Helsinki – Expo is connected to the exhibition centre.
At events organized by Messukeskus, lost items are collected at the Messukeskus Hall Manager’s Office during the event. You can inquire about them during the event’s opening hours by contacting messutoimisto@messukeskus.com or calling +358 40 450 3241.
After the event has concluded, you can inquire about lost and found items from our customer service. Messukeskus customer service is available on weekdays from 9 AM to 3 PM, and you can reach them at asiakaspalvelu@messukeskus.com or by calling +358 40 450 3250.
If the event organizer is someone other than Messukeskus, you can obtain information about lost items from the event organizer.
The nearest ATM is located in the shopping center Tripla.
Messukeskus’ restaurants are open according to the opening hours of the events, and access to them requires an entry ticket to the event. Exceptions are restaurant Platta and Holiday Inn Helsinki – Expo Open Lobby, which both have an entrance through the hotel and from Messuaukio.
Read more about restaurants here
The cloakroom fee is €4 in public fairs and €5 in trade fairs (attended cloakroom). You can pay with the most common payment cards and with Mobile Pay. You can also leave one suitcase at the cloakroom. Some events have a separate cloakroom for luggage.
A free wireless network is available in all premises of the Messukeskus. The network can be found under the name “Messukeskus” and it does not require a password.
Miscellaneous
Bringing your own snacks to Messukeskus is allowed, but they can not be eaten in the restaurants.
Camping in the Messukeskus parking garage and yard areas is prohibited. The nearest campground is the Rastila campground, Karavaanikatu 4, 00980 Helsinki.
Smoking is prohibited inside the Messukeskus. There is an outdoor smoking area located near the Northern Entrance.
Helsinki Expo and Convention Centre promotes equality, fairness and equal treatment in its facilities and during its events. Everyone is welcome to the Helsinki Expo and Convention Centre as themselves, and we do not accept any form of racism, harassment or discrimination at our events. We require the entire staff as well as partners and subcontractors to commit to the same values. If you encounter or witness the issues above, please report the matter immediately to the nearest security guard or customer service point.