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Case: EAN

10th Congress of the European Academy of Neurology – Helsinki 2024

“Highest standards I had in +25 years”

The International Congress of Neurology took place at the Helsinki Exhibition and Convention Centre from June 29 to July 2, 2024. Organized by the European Academy of Neurology (EAN), the congress represented 47 member countries and brought together over 45,000 neurology professionals from around the globe in Finland. Alongside the congress, an extensive exhibition highlighted advancements from the pharmaceutical and medical device industries, showcasing the latest in neurology-related technology and treatments.

In their feedback, the organisers state that it is extremely likely that they will recommend Messukeskus to others. What is the single most important reason for giving this score?

– The team onsite and in sales. Highest standards I had in +25 years, Congress Manager Florian Wild says.

He emphasizes that Messukeskus stands out not only as a physical venue but also because of the exceptional staff behind it:

– When we speak about the venue, it’s more than just a building; it’s not about the design, it’s about the people behind it! In my  twenty years of working on congresses, I have never heard our main partners mention the venue. But this time, in our debriefing, the venue was mentioned three times. Our partners were impressed with the proximity of the exhibition to the lecture halls, but they also emphasized how amazing the staff is. They truly know what they’re doing, and every single person has been so friendly — from the carpet guys to security!, Wild says

“Our partners were impressed with the proximity of the exhibition to the lecture halls, but they also emphasized how amazing the staff is. They truly know what they’re doing, and every single person has been so friendly — from the carpet guys to security!”

Florian Wild, Congress Manager

How Did We Measure Up?

  • How likely is it that you would recommend Messukeskus? 10 (Extremely likely)
  • Overall, how satisfied were you with your experience of working with Messukeskus? 5/5 (very satisfied)
  • Overall, how would you rate Messukeskus in terms of value for money? 5/5 (Excellent value)
  • How probable is it that you will choose Messukeskus as the venue for your event next time? Already contracted.
  • Choice of event spaces available to you 5/5 (Excellent)
  • Planning process 5/5 (Excellent)
  • Response times 5/5 (Excellent)
  • Understanding of requirements 5/5 (Excellent)
  • Overall look and feel of the venue 4/5 (Good)
  • Arrival experience (i.e., experience entering the venue) 4/5 (Good)
  • Wayfinding & signage within the venue 5/5 (Excellent)
  • Technology infrastructure, including complimentary Wi-Fi 5/5 (Excellent)
  • Venue facilities for visitors: toilet facilities, waste and recycling facilities, parking facilities etc. 4/5 (Good)
  • Venue cleanliness 5/5 (Excellent)
  • Quality of service from conference / meeting service staff 5/5 (Excellent)