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FAQ

Frequently asked questions

Tickets and admission

Messukeskus is open to visitors on event days. The doors are usually opened 30 minutes before the event. You can find the opening hours of the events on the event-specific info pages

Pensioners get a discount by showing a card that proves they are entitled to a discount.

At the events organized by Messukeskus, children aged 7-17 have their own discounted ticket. Depending on the event, children under the age of 7 get in for free or a separate ticket is sold. Event-specific age limits and ticket prices can be found from each event’s website.

If the organizer of the event is other than Messukeskus, you can get information about tickets from the organizer of the event.

People under the age of 12 can only attend public events organized by Messukeskus accompanied by an adult over the age of 16 (with the exception of K-18 areas).

The professional events organized by Messukeskus are aimed at industry professionals over the age of 16 or, depending on the event, also at industry students. Check event-specific information here.

If the organizer of the event is other than Messukeskus, you will receive information about age limits from the organizer of the event.

The season ticket entitles one person to enter all public fairs organized by Helsinki Fair Center itself in 2024 at these events:

  • Matka*
  • Caravan
  • MP Moottoripyörämessut
  • Vene Båt
  • Kevätmessut, Lähiruoka & luomu, Golf
  • Lapsimessut, Ruokamessut, Lemmikkimessut
  • Habitare*
  • Helsingin Kirjamessut
  • Viini & Ruoka
  • Lautasella
  • Studia
  • I love me

*For Habitare and Matka, the card is only valid during the public hours of the event.

The season ticket can be bought online here

The tax-free culture and combined sports and culture benefits can now be used to pay entrance fees to sports and culture fairs. Such events at the programme of the Helsinki Expo and Convention Centre are Golf, Habitare and the Helsinki Book Fair.  The benefit is available at the cashier’s desks at the entrances of Helsinki Expo and Convention Centre.

Tickets for public events organized by Messukeskus can be bought in the online store and during the event at the cash desks at the entrances. You can buy tickets in advance online for the cheapest price! A service fee of 3 euros per ticket is added to tickets purchased at the Messukeskus ticket office during the event. Available tickets and their prices can be found on the event-specific information pages.

It is possible for educational institutions, associations and companies to buy group tickets for a bill. The order can be placed no later than 2 weeks before the event by emailing asiakaspalvelu@messukeskus.com or you can buy tickets during the event at the box office with a payment commitment. An invoicing surcharge of €25 + VAT is added to the order.

Entry to the professional event requires registration as a visitor either in advance or at the entrance to the Messukeskus. More information on the event-specific information pages. Be prepared to prove your professionalism when asked, for example with a business card or diploma.

The entrance ticket must be printed either in advance or at the registration desk at the entrance service point and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.

If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.

Online ticket sales instructions and frequently asked questions.

After payment, the tickets purchased from the online store will be sent to the e-mail provided with the order, each in its own separate pdf file.

Online shopping tickets do not have the right of exchange or return.

A single ticket entitles you to a single visit to the event mentioned in the ticket. If the product name does not include a day, e.g. a Friday ticket, the ticket can be used for a single visit on any day of the event.

Aikuiset: 18 vuotta täyttäneet ja sitä vanhemmat henkilöt, jotka eivät ole oikeutettua alennushintaiseen erikoislippuun.

Lapset: 7-17-vuotiaat lapset. Tapahtumasta riippuen alle 7-v. pääsee ilmaiseksi tai myynnissä on erillinen lippu.

Erikoislippu (alennusryhmään kuuluville): opiskelijat, työttömät, eläkeläiset, kriisinhallintaveteraanit Kriisinhallintaveteraani-kortilla, varusmiehet ja siviilipalvelushenkilöt.

Ryhmälippu: Ryhmän minimikoko on 10 henkilöä.

Perhelippu: Max 2 aikuista ja 3 lasta (7-17-v.). Perhelipulla koko perheen tulee saapua yhdessä messuille. Lipun lukee sisäänkäynnin järjestyksenvalvoja/vahtimestari.

Koko tapahtuman voimassaolevat liput: vaihdetaan rannekkeeseen rekisteröintitiskillä ensimmäisellä käynnillä. Rannekkeella pääset kulkemaan esittämällä sen sisäänkäynnin vahtimestarille.

Mikäli tapahtuman järjestäjänä on joku muu kuin Messukeskus, saat tietoa pääsylipuista tapahtuman järjestäjältä.

There is no need to print the admission ticket for the public event. The eTicket purchased from the online store or received from the exhibitor is read electronically at the entrance gates either from a paper printout or from a smartphone screen. Take out the ticket and show its QR code to the reader device at the gate, and the gate will open. Before you arrive, please make sure that you can open the ticket file on your phone. In case of problems, you can get help from the service desk at the entrance.

The admission ticket for the professional event must be printed either in advance or at the registration desk at the entrance and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.

Messukeskus operates on a cashless basis. Messukeskus operates on a cashless basis. However, in these events, cash payments are exceptionally possible: Helsinki International Boat Show, Helsinki Motorcycle Show, Helsinki Spring Fair, Local & Organic Food, Golf Expo, Helsinki Agricultural Machinery Fair, Helsinki Book Fair, Wine & Food, On the Plate. We accept the most common debit and credit cards, such as Visa, Visa Electron, MasterCard, American Express and Diners Club. Payment options vary in our restaurants and exhibitors’ stands.

Payment methods for online ticketing are online bank payments, card payments (Visa, Visa Electron, MasterCard and Business Eurocard), MobilePay and the Pivo application.

It is possible for educational institutions, associations and companies to buy group tickets for a bill. The order can be placed no later than 2 weeks before the event by emailing asiakaspalvelu@messukeskus.com or you can buy tickets during the event at the box office with a payment commitment. An invoicing supplement of €25 + VAT is added to the order.

Students can buy their tickets in the online store or at the cash desks at the entrances. Ticket prices can be found on the events’ own websites.

The student card or student certificate of the educational institution must be presented at the entrance. The age limit for a children’s ticket is 7-17 years.

If it is a professional event, students must register as visitors either in advance or at the entrance. More information on the events’ own websites.

If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.

If you want to leave the fair and come back on the same day, ask the entrance staff for a stamp in your hand before leaving.

At professional events, you don’t need a stamp in your hand, but the professional’s badge is valid throughout the event and you can freely enter and exit.

If the organizer of the event is someone other than Messukeskus, you can get information about the practices from the organizer of the event.

Entry to the professional event requires registration as a visitor either in advance or at the entrance to the Messukeskus. More information on the events’ own websites. Be prepared to prove that you are a professional.

The entrance ticket must be printed either in advance or upon entry and kept on display during the visit. Free plastic cases and clips for attaching the badge are distributed at the entrances.

Group tickets can be bought from our ticket shop in advance, or at the entrances during the opening hours of events. The members of the group don’t all need to arrive at the same time, if you have bought your tickets from the web shop. If you buy tickets at the entrance, the whole group should arrive simultaneously.

  • An unemployment payment decision that is a maximum of 3 months old from Kela or an unemployment fund
  • A statement printed out from the TE Services’ Oma asiointi eServices website
  • A statement of integration received by the person before he or she receives the actual statement of unemployment
  • Proof of unemployment may also be a statement presented in an electronic format
  • No discount is granted based on an appointment booking card of the TE Office or a TE Office customer card

If you have received a free ticket by email or text message, you can show its QR code to the reader device at the entrance gate from your smartphone or a paper printout.

If you received a paper free ticket, take the ticket with you and show the QR code on the ticket to the reader device at the entrance gate.

The ticket entitles you to a single visit to the event mentioned in the ticket and cannot be exchanged for a ticket for another event or used as a means of payment for other products. If you got more than one ticket, let your companion in first or give them their own ticket before entering.

VIP Messukeskus card entitles two people to enter all public fairs organised by Messukeskus in 2023–2024 (not Doctor 2023,2024). The card can also be used to attend public fairs organised by Expomark. Currently, the VIP card is accepted for guest events American Car Show and Winner/Dog Fair. Please note that the card does not entitle entry to other guest events.

The card also entitles you to a free cloakroom service. Parking is not included in the benefits of the card.

Accessibility

Messukeskus is accessible. 

  • Our facilities have barrier-free entry and passage from one space to another, as well as barrier-free toilets.
  • Accessibility information with maps can be found clearly on our website.
  • Accessible parking is available near our premises.
  • Our auditorium has wheelchair spaces and there is an induction loop in selected rooms.
  • Our entire staff is committed to serving our disabled customers in the best possible way

The assistant of the disability card holder can enter the event organized by the Messukeskus free of charge. if asked, be prepared to show the entrance staff a disability card or other proof of the need for an assistant.

The assisted person must have an admission ticket.

Guide and assistance dogs, as well as dogs training for the aforementioned tasks, are welcome at Messukeskus.

If the organizer of the event is someone other than Messukeskus, you can get information about admission tickets from the organizer of the event.

We have wheelchairs at the entrances that can be borrowed free-of-charge. If you wish to reserve a wheelchair in advance, send a message to customer.service@messukeskus.com. Please list the following in the message: the date and time of arrival, the entrance and your contact details.

Devices

Events may be filmed and video recorded for personal or journalistic use, as long as it does not disturb other clients or the ongoing program. Please remember to respect the privacy of our guests. If you are photographing or recording identifiable people, you should ask their permission. In case of children, it is absolutely essential to ask permission from the parents and do it in writing. Messukeskus also has the right to prohibit photographing  and filming. Recording of the entire program always requires the permission from the organiser.

Messukeskus organizes events and exhibitions where sound systems are widely used, both on stages and at exhibitors stands. If you are considering i.e. bringing your own camera and a microphone, please bring a wired microphone with you. Wireless microphones will interfere with the microphone frequencies that have been selected and organized between the stages and exhibitors of the event. If an exhibition visitor is spotted using a wireless microphone during the event, Messukeskus has the right to forbid using the microphone.

Restrictions

For allergy reasons, pets are not allowed at Messukeskus. However, guide dogs are welcome.

You may not bring sharp or other weapons, alcohol, narcotics, explosives or fireworks into the exhibition center.

Children

The nursery room is located in the upper Gallery corridor and is open during public fairs. In the nursery room, you can find a toilet for youngest members of the family, a diaper changing space as well as a microwave oven.

When using the nursery room, please note that the child is in the responsibility of the guardian and must not be left unattended. In addition, baby changing tops can be found in nearly all of the toilets in Messukeskus.

Strollers can be borrowed free of charge from the entrances for the duration of the visit. They cannot be reserved in advance.

Arrival

Parking instructions and prices can be found here.

You can find arrival instructions and address information here.

Services

The hotel Holiday Inn Helsinki – Expo is connected to the exhibition centre.

At events organised by Messukeskus, lost and found items are collected at the Messukeskus Hall Manager’s Office during the event. You can inquire about them during the event’s opening hours by contacting messutoimisto@messukeskus.com or calling +358 40 450 3241.

After the event has concluded, you can inquire about lost and found items from our customer service. Messukeskus customer service is available on weekdays from 9 AM to 3 PM, and you can reach them at asiakaspalvelu@messukeskus.com or by calling +358 40 450 3250.

If the event organiser is someone other than Messukeskus, you can obtain information about lost and found items from the event organiser.

The nearest ATM is located in the shopping center Tripla.

Messukeskus’ restaurants are open according to the opening hours of the events, and access to them requires an entry ticket to the event. Exceptions are restaurant Platta and Holiday Inn Helsinki – Expo Open Lobby, which have an entrance at the hotel entrance and from Messuaukio.

Read more about restaurants here

The cloakroom fee is €4 in public fairs and €5 in trade fairs (attended cloakroom). You can pay with the most common payment cards and with Mobile Pay. You can also leave one suitcase at the cloakroom. Some events have a separate cloakroom for luggage.

A free wireless network is available in all premises of the Messukeskus, The network can be found under the name “Messukeskus” and it does not require a password.

Miscellaneous

Bringing your own snacks to Messukeskus is allowed, but they can not be eaten in the restaurants.

Camping in the Messukeskus parking garage and yard areas is prohibited. The nearest campsite is the Rastila campsite, Karavaanikatu 4, 00980 Helsinki.

Smoking is prohibited inside the Messukeskus. There is an outside smoking area located near the Northern Entrance.

Helsinki Expo and Convention Centre wants to promote equality, fairness and equal treatment in its facilities and during its events. Everyone is welcome to the Helsinki Expo and Convention Centre as themselves, and we do not accept any form of racism, harassment or discrimination at our events. We require the entire staff as well as partners and subcontractors to commit to the same values. If you encounter or witness the issues above, please report the matter immediately to the nearest security guard or customer service point.